Refund policy

Return and Refund Policy

Last Updated: 01/01/25

At VeHaven, we strive to ensure customer satisfaction. If you are not completely satisfied with your purchase, we offer a straightforward return and refund policy. Please read the details below.

1. Return Eligibility

To be eligible for a return, the item must meet the following conditions:

  • The return request is initiated within 30 days of receiving the order.
  • The item is unused, unworn, and in its original condition with all tags and packaging intact.
  • Proof of purchase (order number or receipt) is provided.
  • Certain items, such as personal care products, perishable goods, and customized items, may not be eligible for return.

2. How to Initiate a Return

To request a return, please follow these steps:

  1. Contact our customer support team at vehavenstore@gmail.com or 7139228455 with your order details.
  2. Our team will provide you with return instructions and a return shipping address.
  3. Pack the item securely and ship it back within the specified return window.

3. Return Shipping

  • Customers are responsible for return shipping costs unless the item is defective or incorrect.
  • We recommend using a trackable shipping service to ensure safe delivery.
  • VeHaven is not responsible for lost or damaged return shipments.

4. Refund Process

Once your return is received and inspected, we will process your refund:

  • Approved refunds will be issued to the original payment method within 7 days
  • Shipping fees are non-refundable.
  • If the item does not meet our return criteria, we may decline the refund or offer a partial refund.

5. Exchanges

  • If you received a defective or incorrect item, we will offer a free exchange.
  • Contact us within 15 days of receiving the item to arrange an exchange.
  • If the item is no longer available, we may offer a refund or store credit.

6. Non-Returnable Items

The following items are not eligible for return or refund:

  • Gift cards
  • Digital downloads
  • Perishable goods (e.g., food, flowers)
  • Personal care items (e.g., skincare, hygiene products)
  • Customized or personalized products

7. Late or Missing Refunds

  • If you haven’t received your refund, first check your bank or payment provider.
  • Refunds may take 30 business days to process, depending on your financial institution.
  • If you still have not received your refund, contact us at VeHaven

8. Contact Us

For any questions or concerns about our Return and Refund Policy, reach out to us:

📧 Email: vehavenstore@gmail.com
📞 Phone:3464911283
🌍 Website: Vehaven.com

Thank you for shopping with VeHaven!